Account Issues
I can't log in
If you signed up with email, make sure you're using the correct email address and password. If you signed up with Google or Apple, use the same sign-in method. If you've forgotten your password, contact us and we'll help you reset it.
I want to delete my account
Open the app → go to the Profile tab → scroll down → tap "Delete Account." This permanently removes all your data including photos, messages, and matches. This action cannot be undone.
Safety
How do I report someone?
If someone is behaving inappropriately, you can report them through the app. We review all reports and take action accordingly, including warnings, suspensions, and permanent bans.
How do I block someone?
You can block a user through the app. Blocked users can no longer see your profile or contact you. They will not be notified that they've been blocked.
Safety tips for meeting in person
When meeting someone from the app in person, we recommend:
Meet in a public place like a café, restaurant, or popular tourist spot. Tell a friend or family member where you're going and who you're meeting. Trust your instincts — if something feels off, it's okay to leave. Keep your phone charged and accessible. Don't share your accommodation address until you feel comfortable.
Features
How does the one-message rule work?
When you like someone, you can send them one introductory message. If they reply or like you back, the conversation opens for unlimited messaging. This ensures every conversation starts with genuine interest.
What is Arriving Soon?
In your profile settings, you can set a future travel destination. Other users at that location can see you're on your way, making it easy to plan connections before you arrive.
Why can't I see anyone nearby?
Make sure location services are enabled for the app (Settings → Find Yourself → Location → While Using). The app needs your GPS location to find nearby travelers. If you're in a remote area, there may simply be fewer users nearby — check back later as new travelers arrive.
Need more help?
We're here for you. Send us an email and we'll get back to you as quickly as possible.
[email protected]